01Participation to the Program
1.1 The right of participation to Business on Board program applies to any type of company with legal entities of every form. It is clarified that Travel agencies and individuals cannot participate in the program.
1.2 Registration to the Program can be accomplished via internet and/or via an Aegean or an Olympic Air representative, who will contact the company and fill in the participation form.
1.3 During the registration to the Program, the company should register the exact company name, together with the VAT number. Every company has the right to register to the Program with no more than one e-mail address.
1.4 Acceptance of the Program's terms and conditions is a necessary requirement in order to register with the Program. By completing, signing, and sending the application, it is automatically presumed that the company unconditionally accepts the Program's terms and conditions.
1.5 Each Company's Business on Board account is unique. The administration of the account can be realized only by the company's employee in charge.
1.6 The ΡΙΝ number which provides access to each company's account through Aegean or Olympic Air websites, should remain secret, in order to insure the unwelcome access of third parties into the account.
1.7 Aegean and Olympic Air maintain the right to annul or modify at their own private discretion, anytime and with no previous notice the Program's terms and conditions, as they are mentioned in this document. The new terms and conditions apply upon their publication. A Company's participation in the Program after the publication of the new terms and conditions implies its unconditional acceptance.
1.8 Any change on company's information should be notified to Business on Board department either by dialing +30 210 6261210, or electronically through the official site of Aegean by clicking here or Olympic Air by clicking here in order for a company's account to be updated. Aegean and Olympic Air bear no responsibility in case of damage that may be caused on a Company's account by a third party, due to wrong or inaccurate statement of the company's information.
1.9 Aegean and Olympic Air have the right to reject any request for a company's registration at their own private discretion.
1.10 Aegean and Olympic Air have the right to discontinue or cancel Business on Board at their own private discretion without any further obligation towards the companies. The same applies in case of the Program's cancellation, because of dissolution, liquidation, bankruptcy, buy-out, merger or any similar situation. In case of cancellation, the company's account and the corresponding points will be automatically cancelled.
1.11 In case the Company wishes to discontinue its participation to Business on Board Program, a written notification should be sent. After the request being processed, the company's account and relevant Business Points will be cancelled automatically. It is clarified that personal Miles+Bonus membership cards will remain as such.
1.12 A Member's account and the relevant Business Points will automatically be cancelled in cases of company's dissolution, liquidation, bankruptcy, buy-out, merger or any similar situation.
1.13 Business on Board department operates on working days, from Monday to Friday 09:00-17:00 and is exclusively responsible for customer service of Business on Board members, concerning points redemption, administration of Business on Board account, issues and changes of award tickets, missing points requests, company information changes, general information about the accounts of Business on Board Members.
1.14 The submission of any request concerning a member's account (points redemption, mileage requests, issues and changes in award tickets, missing points requests, change of personal data etc.) can be submitted electronically 24hrs through the official site of Aegean by clicking here or Olympic Air by clicking here on daily basis, or by dialing +30 210 62 61 210, from Monday to Friday from 09:00-17:00. It is clarified that, the requests will be processed through the operating hours of Business on Board department.
02Company membership Account number
2.1 Business on Board offers a unique account number to every company for the account administration. Aegean and Olympic Air bear no responsibility in case of incorrect usage of the account. The company is in position to monitor the account statement by logging in, using the unique account number as well as the PIN, through the official site of Aegean by clicking here or Olympic Air by clicking here.
3.1 Points accrued in the account of member companies are considered as Business Points.
3.2 Business Points
are those that can be redeemed by the member Company in tickets on any flight operated both by Aegean and Olympic Air.
3.3 It is clarified that the business points that have been accumulated during the period of one (1) year can be redeemed within a period of another 12 months after the completion of the running year, by which time the points will expire.
4.1 The duration of Company's participation to Business on Board program is one (1) year from the registration date. In case no flight transaction has been recorded, then the account of the Company as well as its Business Points will be automatically cancelled.
4.2 Accumulation of Business Points is realized only on flights operated by Aegean and Olympic Air.
4.3 Accumulation of points cannot be realized on code share flights with Aegean and Olympic Air partner airlines.
4.4 Business Points will be credited on the account of each company, based on the ticket net value, without including the taxes and extra charges.
4.5 A necessary prerequisite for points crediting- in the company's account- is the registration of the unique code during the ticketing issuance. The total amount of transactions on a company's account is converted into points, in ratio 1 to 1 for GoLight fare and 1 to 1.25 for Flex and Business fare, 1 point equals 1 euro and increases according to following table:
|It is valid for flights from 01/10/2014*
for GoLight fare
for Flex and Business fare
* For flights up to 30/09/2014 please check here.
Points ratio rises as much as euro spent both in Aegean and Olympic Air tickets increases.
4.6 Business on Board account is valid for one (1) year, twelve (12) months upon registration date to the program. The points ratio is increased during twelve (12) months from the registration date, as it is described on the above table. After the expiration of 12 months period, the points ratio returns to the initial point (ratio 1 to 1), and the euro expenditure restarts counting from zero.
4.7 A Company Member is obligated to report its membership account number to the travel agency or to Aegean and Olympic Air during the ticket issuance.
4.8 A necessary requirement for crediting points to a company's account is the completion of a flight.
4.9 Business Points will be added to the Company account, after the 20th of the following month.
4.10 The Company is obligated to keep its ticket receipts, until the relevant points appear to its account.
4.11 Retrospective crediting of points is allowed on Company's account strictly up to 2 months after the flight and only after mailing the ticket numbers to Business on Board department.
It is clarified that in case the flight was operated before the company registration, then the retrospective points crediting is not allowed.
4.12 In case bookings are made through en.aegeanair.com or www.olympicair.com, ticket numbers should be emailed to firstname.lastname@example.org.
4.13 Free, discount, award, special offer, charter flights and barter tickets, are not eligible to points accrual.
4.14 It is clarified that, the total of the transactions converted into Business Points, cannot be exchanged with money.
4.15 Business Points cannot be transferred to or combined with another company's account or with personal membership cards.
4.16 The Business Points that have been accumulated during the period of one (1) year can be redeemed within a period of another 12 months after the completion of the running year.
05Points Redemption for award ticket
5.1 Business Points can be redeemed in tickets on any flight operated by Aegean and Olympic Air.
5.2 The redemption of Business Points can be realized any time during the running year, while the euro expenditure continuous to count cumulatively as long as the amount of points is sufficient enough to be redeemed.
5.3 The reservation procedure as well as ticket issuance is realized exclusively by Business on Board department operating on week days from Monday to Friday 09:00-17:00.
5.4 Points can be redeemed in award tickets under the name of any person suggested by the company member. It is clarified that children (2-11 years) and infants (under 2 years) are not eligible for redemption requests.
5.5 Requests for points' redemption must be submitted up to 3 working days before the departure date.
5.6 The general availability of seats in other fare categories does not necessarily mean the supply of an award ticket.
5.7 Points redemption is done according to the following table:
|| Economy Class
|| Business Class
| One way
|| Round trip
|| One way
|| Round trip
5.8 Award tickets are issued only on confirmed seats and are not issued with open dates.
5.9 Taxes, additional premiums and various charges about the issuance of a ticket should be paid by the Member. The precise charges that burden the passenger will be made known by the department of Business on Board, before the issuance of the ticket.
5.10 Award Tickets are official traveling documents and are subject to the same terms & conditions and requirements of the tickets issued at a normal fare.
5.11 Only the flight dates and times of an award ticket can be changed at an extra charge of 20 Euro, through the Business on Board department (workdays from 09:00 to 17:00 GMT+2). Change of route or name in the ticket, is not permitted. No cancellations or changes can be actualized except from the days and hours on which Business on Board operates.
5.12 In case the award ticket is cancelled, Business Points are not returned to the Company's account.
5.13 Redemption of a ticket cannot be realized during: the New Year's holiday period from 01 to 08/01, the Shrove Monday three-day holiday, the 25th of March* holiday, Easter's Holy Week, the 1st of May* holiday, the Holy Spirit holiday, from 12 to 18/08, the October 28th* holiday and the Christmas holiday from 23 to 31/12.
*In case the specific holidays come before or after a Weekend, point redemption will not be permitted.
06Points Redemption for Seat Upgrade
6.1. The Business on Board account must have an adequate number of award Points in order to exchange them for a redemption of a Seat Upgrade, in accordance with the applicable Seat Upgrade charts, as published on the official Aegean or Olympic Air websites, specifically in the Business on Board section, "How to redeem".
6.2. The Seat Upgrade shall be issued for any direct destination, either domestic or international, within the Aegean and Olympic Air scheduled flights network. In case of connecting flights all segments should be upgraded.
6.3. The original ticket must be issued, under the Flex fare category, in order to be eligible for Seat Upgrade.
6.4. To redeem points against Seat Upgrade, the Company is expected to contact the Business on Board department operating daily from Monday to Friday 09:00-17:00 or fill in the online form by logging into the Business on Board account.
6.5. The Seat Upgrade is offered only on flights where Business class is available, while online requests must be submitted up to 3 working days prior the departure of the requested flight.
6.6. The traveler receives travel/service benefits based on business class, e.g. check-in counters, priority baggage, baggage allowance, lounge access, etc.
6.7. Points' accrual is:
i) applicable, according to the fare purchased (in Economy Class), not the flown
ii) credited as per Chapter 4 reference herein (Points Accrual)
6.8. Seat Upgrade is subject to availability. Both Aegean and Olympic Air may limit or exclude the availability of seats exchangeable with Points on a particular flight and/or per periods, and/or per destinations. General seat availability does not necessarily imply that a Seat Upgrade will be provided by redeeming Points in accordance with the Program. Waiting list is not permitted.
6.9. Points can be redeemed for Seat Upgrade under the name of any person indicated by the company member. It is clarified that children (2-11 years) and infants (under 2 years) are not eligible for redemption requests.
6.10. Seat Upgrade will be issued on a "seat confirmed" basis, when Aegean and Olympic Air are the validating carriers (stock number 390 or 050).
6.11. Seat Upgrade cannot be issued on an "open" basis, namely with an open departure and/or return date.
6.12. It is clarified that any difference - between the initially purchased Ticket and the upgraded ticket - in taxes, airport duties, A.I.A. (Athens International Airport) charges, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority, is due by the Member. The difference in the Charges is paid by the Member upon the issuance of the Seat Upgrade.
6.13. No change of passenger name or destination will be accepted following the Seat Upgrade issuance.
6.14. Change of Seat Upgrade ticket is permitted only on date and time, at a re-issue fee of 20 Euro per ticket, by contacting Aegean's Call Center at 801 11 20000 (from a fixed landline) or at (+30) 210 6261000 (from a mobile phone or from abroad), available 24 hours a day, seven days a week.
6.15. In case a coupon of the Seat Upgrade ticket has not been used, the coupon can remain open for use for 1 year from the date of issuance. Re-issue is available via Aegean’s Call center at 801 11 20000 (from a fixed landline) or at (+30) 210 6261000 (from a mobile phone or from abroad) available 24 hours a day, seven days a week, at an extra fee of 20 Euro per ticket.
6.16. In case of involuntary change (responsibility of Aegean or Olympic Air), points are credited back to the Company's account in full (Ticket Change Policy and rules will apply).
6.17. In case of cancellation, points are not credited back to the Company's accounts (Ticket Change Policy and rules will apply).
6.18. In case of involuntary cancellation (responsibility of Aegean or Olympic Air) points are credited back to the Company's account in full (Ticket Change Policy and rules will apply)
6.19. In case Seat Upgrade is confirmed, downgrade is not allowed and materialization of the trip in economy class is not permitted.
7.1 The employees of the Company-member of Business on Board program are able to accumulate Status and Award miles on their own personal Miles+Bonus cards. These particular memberships are under the Terms & Conditions of Miles+Bonus, which have been published both on Aegean and Olympic Air websites. For further information please visit the official site of Aegean or Olympic Air, or call on +30 210 62 61 210. In case the company's account has been expired, the personal accounts of the employees are remaining active.
8.1 Aegean and Olympic Air gather theirs company's member's information and processes them exclusively for the Program's function and purposes, always within the frame of the standing Legislation (L. 2472/97, 3471/2006) and only if no other guidance has been received by company members.
8.2 A company member acknowledges that by completing, signing, sending / activating its account, its consent for use, process and further advance of his personal information by Olympic Air is automatically presumed, to affiliated companies or to the Program's offer providers, for operational reasons and application of the Program, archive reasons or various others.
8.3 This consent can be recalled by the member company at any time with a written request to Aegean or Olympic Air, in which case that information will be deleted from the relevant archives as soon as possible. The member company can have access to that information during its participation in the Program.
8.4 A company member explicitly recognizes Aegean and Olympic Air right to use its e-mail address in order to become notified and informed about issues concerning its participation in the Program, like flight schedules, offers, updates etc. A member company can recall its consent in writing.
09Aegean and Olympic Air's Responsibility
Besides the above:
9.1 Aegean and Olympic Air bear no liability for any kind of damage, suffered by a Member or a third party, caused due to participation in the Program, including its use and application. The company's potential liability is strictly limited to the company member's account credit with points and up to the number of points the company member had accumulated prior to the damaging event.
9.2 In case of invoking any damage, including loss or delay, by the use of third party offers, through the Program, the third party-providing the offer is exclusively responsible.
9.3 Aegean and Olympic Air are not responsible for any mistakes or oversights of the present text or any of the Program's brochures, informative or otherwise caused by the publication or by the printing of those texts.
9.4 Athens's courts reflect the appropriate forum for a potential dispute resolution arising from participating in the Program and/or the interpretation of the present Terms and Conditions and Greek law is the applicable law