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Mishandled Baggage

Delayed Baggage

In the event that your checked baggage is delayed, you must lodge a written complaint within twenty one (21) days from its return to you.

The right to damages shall be extinguished if action is not taken within a period of two years from the date when the aircraft ought to have arrived, or from the date on which the carriage stopped. The complaint is made in written form and submitted or dispatched within the aforementioned deadlines.

If the value of your baggage exceeds the applicable limits of liability, you should fully insure it before you travel.


Damaged Baggage

The basis for the regulations described below originates from the May 28, 1999 Montreal Convention, which came to force in the Community by Council Regulation (EC) 2027/97, as amended by Council Regulation (EC) 880/2002 and the national legislation of member-states.

The acceptance of checked-in baggage or cargo without protest by the person entitled to claiming them comprises prima facie proof that the luggage was delivered in good condition.

In the event of damage, the person entitled to claiming the luggage should lodge a complaint to the air carrier immediately after discovering the damage, and, at the latest, within seven (7) days from the date of receipt in the case of checked baggage. The complaint should be made in written form and submitted or dispatched within the aforementioned deadlines.

Liability for luggage delay is limited to 1,131 SDRs (Special Drawing Rights), equivalent to about €1,300.

If no complaint is lodged within the aforementioned deadlines, no action shall be filed against the air carrier, except in the case of fraud on the carrier’s part.

If the value of your luggage exceeds the effective liability limits, then you should fully insure it prior to flying.

If the carrier actually performing the flight is not the same as contracting carrier, the passenger has the right to address a complaint or to seek damages against any of the two. If the name or code of an air carrier is shown on the ticket, that air carrier is the contracting air carrier.


I lost my Baggage

Upon discovering that your baggage may be lost, please go directly to Olympic Air offices or respective representative (Lost & Found). Automatically all information regarding about your baggage will be recorded on the global central electronic system (WorldTracer) and you will be provided with proof of your baggage claim, which you should keep in your possession.

If your baggage is not located within 5 days (from the date of your claim) you must contact the Olympic Air offices or respective representative (Lost & Found) that you made your baggage claim for more information. From the sixth day onwards, you should contact the central Lost & found at Athens airport:

Tel: 0030 210 35 30557
Fax: 0030 210 35 32441
Email: lostfound@aegeanair.com

If your baggage is not located within a total period of 45 days from the date that the relevant baggage claim was submitted, the reimbursement process will commence.

The basis for the above process is the Montreal Convention of 28 May 1999, which was implemented in the Community by the European Regulation (EC) 2027/97 (as amended by Regulation (EC) 889/2002) and national legislation of the Member member states which indicates that: 

  • In case of delay or loss of baggage, the carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 Special Drawing Rights (SDR-Special Drawing Rights), around 1.300 €.