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Travelling with pets/animals

Organizing a trip with your pet? AEGEAN offers a variety of travel options for your pets/animals; depending on their breed and size, they can travel in the cabin with you, be transported in the aircraft hold or transferred as cargo.

Pets in cabin

Only cats, dogs [guide dogs included (see "Service animals" below)] and ferrets (family of mammals: weasels, polecats, ermines and zibeline) can travel in the aircraft cabin with you, with the exception of specific breeds.

Reservations for dogs, cats and ferrets can be made online while, reservations for all other animals eligible for travel must be made via the AEGEAN Call Center.

Only one (1) pet in cabin per passenger carried within a special box/container is allowed  to travel,. The permitted weight for a pet, combined with its container, should not exceed eight (8) kilos.

Due to the limited number of pets/animals that are accepted on each flight, reservations for pets/animals are accepted on a priority basis.

If you are planning to travel with more pets, they must be of the same species, familiar with each other and carried within the same special box/container. The maximum weight of eight (8) kilos (including their container) should not be exceeded

Special box/container for pets in cabin & seating on board

  • Pets must be carried within a special box/container which is the passenger’s responsibility to provide.
  • The container’s dimensions must not exceed 55cm length x 40cm height x 23cm width. For DH8-100, DH8-400 and ATR aircraft, the following maximum dimensions apply: 40cm length x 25cm height x 25cm width.
  • If you do not have your own container, we will give you a disposable one (see below), available in domestic airports.
  • Pets must be kept in the leak-proof container during the whole flight.
  • If pets are traveling in a soft bag, in that case it can be partially open during the flight.
  • It is the owner’s responsibility to provide the pet enough food and water for the whole flight, including possible transfer times, if applicable.
  • Passengers travelling with a pet in cabin are only allowed to seat in window seats that are not in the first row, the emergency exit row or the adjacent ones.
  • The special box must be kept under the seat in front of the passenger.
  • Pets are allowed in the lounges as long as they remain in their special box/container.

Terms & Conditions for pet transportation

  • Cats, dogs (guide dogs included) and ferrets (family of mammals: weasels, polecats, ermines and zibeline) can be carried on board with you
  • This service is only available for AEGEAN and Olympic Air operated flights.
  • Each passenger can travel with only one (1) pet in cabin.
  • Animals not accepted.
  • Your pet must fly in an approved, non-rigid special box/container, with maximum dimensions of 55cm length x 40cm height x 23cm width (or 40cm length x 25cm height x 25cm width for DH8-100, DH8-400 and ATR aircraft)  weighing 8 kg along with the pet inside.
  • During the flight, your pet should not be taken out of the special box/container.
  • The container must be on the floor, between your legs or under the seat in front of you.
  • The pet must travel with a passport issued by a veterinary surgeon certifying that the pet has completed all necessary vaccinations. 
  • Olympic Air and AEGEAN are entitled to reject animals with unmet requirements and also holds the right to reject animals that cause distress to fellow passengers.
  • This service is not available for flights to/from the United Kingdom or Ireland.
  • Passenger is accountable for checking the specific country regulations.
  • For more information, please read the “Traveling with pets/animals” section.

Animals in aircraft hold

If you have a larger animal which exceeds the eight (8) kilos weight limit, then it can only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes transportation in the holds of Airbus 319, 320 and 321 aircraft only, all domesticated animals: Dogs, cats, ferrets, spiders and other invertebrates (except bees and crustaceans), tropical fish, amphibians, reptiles, birds, rodents and rabbits.

In case of a connecting time exceeding three (3) hours, animals may not be accepted for transportation in the aircraft hold.

Animals intended for laboratory and scientific purposes are also not permitted.

Special box/container for animals in aircraft hold

Passengers should have the appropriate size of container for transporting larger animals in the aircraft hold.

The below requirements must be met:

  • The maximum weight of the animal along with its container should be fifty (50) kilos.
  • The container should be large enough so that the animal can stand upright, make a turn and lie down in an ordinary manner.
  • Container should be clean, leak-proof, escape-proof and scratch -proof.
  • Pet owners are responsible that animals have enough food and water for the whole flight, including possible transfer times, if applicable.
  • Food and drink pots must be safely covered, in order to avoid any leaks.
  • The container must be appropriate for air transportation and handling (feeding, watering, cleaning).
  • It must be ventilated on at least three (3) sides.
  • If the container has wheels, the pet owner is responsible for removing them in order to be properly secured in the aircraft hold.

The following image displays the required specifications for dogs and cats container

 

The below image displays the appropriate specifications for hares and rabbits container:

In general, the number of pet/animals which may accompany the owner or an authorized person during a single flight are maximum five (5) (including other hold items such as baggage and special equipment).

Booking & charges

Pets/animals must be booked in advance, through the official online channels of Olympic Air and AEGEAN or through the Call Center.

The below charges apply for transportation:

Pet in cabin (up to 8 kg)

Travel period   Domestic flights  International flights    
 01/01 - 15/06 & 11/09 - 31/12  EUR 20  EUR 50
 16/06 - 10/09  EUR 30  EUR 60

Animals in aircraft hold - medium (8kg - 25kg)

Travel period   Domestic flights  International flights    
 01/01 - 15/06 & 11/09 - 31/12  EUR 40  EUR 95
 16/06 - 10/09  EUR 50  EUR 105

Animals in aircraft hold - large (over 25kg)

Travel period   Domestic flights  International flights    
 01/01 - 15/06 & 11/09 - 31/12  EUR 80  EUR 160
 16/06 - 10/09  EUR 90  EUR 170

Notes:

  • The aforementioned prices apply to bookings made online, as well as bookings through the Call Center, for AEGEAN and Olympic Air operated flights only.
  • Reservations for dogs, cats and ferrets can be made online while, reservations for all other animals eligible for travel must be made via the AEGEAN Call Center.
  • Due to the limited capacity, reservations for pets/animals are accepted on a priority basis.
  • They also apply for bookings through the AEGEAN Call Center, for AEGEAN and Olympic Air operated flights with the LH group (Lufthansa, Austrian Airlines, Swiss).
  • The charges apply per container, despite the number of pets included.
  • Pet/animal bookings are non-refundable apart from involuntary cases.
  • Re-routing and re-issue is permitted as long as the relevant service is available.
  • Trained service animals are carried free of charge, as long as pet owner gives the required notice before proceeding to the final booking. Appropriate documentation/certification will be requested (see "Service animals" below).

Requirements for pets/animals transportation

Health condition

Pets/animals must be minimum 12 weeks old, with a valid anti-rabies vaccination.

  • The anti-rabies vaccination is usually repeated yearly. The vaccination should be valid and in effect when travelling and with minimum days of 21 since last shot.
  • Vaccination should take place before microchip is applied. The pet/animal must be minimum 105 days old so as to be accepted for transportation.

In general, pets/animals must be clean, healthy, harmless, odorless, not pregnant, not sedated and not loud to annoy other passengers.

Travel documents and check-in

  • Pets/animals ought to be presented at a check-in counter for acceptance at least one (1) hour before flight departure.
  • Athens and Thessaloniki airports have special check-in counters exclusively for passengers with pets/animals.
  • The pet/animal’s health passport must be presented for inspection and the pet/animal must have been fitted with the required ID microchip.
  • A written authorization from the owner, using a declaration, is required if the pet is not accompanied by its owner.
  • Online and mobile check-in is available however, boarding pass can only be picked up at the airport.

Traveling abroad

  • Transportation of pets is subject to Governmental regulations regarding import, export and transit of live animals. Each country may dictate additional conditions; as a result, it is necessary and recommended for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further conditions.
  • For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
  • Transportation of dogs, cats and ferrets to the UK is only permitted for flights to London Heathrow Airport and can only be sent as cargo. Please check the guidelines for importing pets into the UK.
  • For international flights, pet owners must present a pet passport.

It is the owner’s responsibility to ensure that all paperwork necessary for the importation of their pet is proper for the country they are flying to.

Service animals

Olympic Air and AEGEAN can accept the following two (2) types of service animals to travel in the aircraft cabin:

Trained service dogs: Seeing eye dogs trained to lead passengers with impaired vision , hearing or other service dogs trained to assist, for example, epileptic or autistic passengers.

Trained service dogs must be accredited by an organization that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the certifying bodies for assistance dog organizations across the world.

Rescue dogs: Dogs trained to assist rescue workers.

  • Requirements for service animals
  • Service dogs can only be booked through the AEGEAN Call Center and must be requested at least 48 hours before the flight departure.
  • Service animals are carried for free.
  • Passengers are entitled to one (1) service animal in the aircraft cabin. A second service animal may be carried in the baggage hold within an approved special box/container.
  • The passenger is responsible  in supplying the appropriate container.
  • The service animal shall fit between passenger’s feet.
  • It must not pose any direct health or safety threat to other passengers, or any threat or disruption to the service in cabin.
  • The service dog is not allowed to move around in cabin.
  • The "Requirements for pets/animals transportation" mentioned above also apply for service animals.

Passengers must assure that conditions in the destination country permit the pet/animal to be transported and enter the country according to local regulations and that the pet/animal complies with all health and hygiene terms and that they have all the necessary documentation for ownership and transportation.

Animals as cargo

If your pet/animal travels unaccompanied or in case you are looking to transport other kinds of animals (except for the already mentioned ones), please contact our Cargo Department:

Cargo department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail Supervisor: cargosupervisor@aegeanair.com