Carriage undertaken by Olympic Air concerns passengers and their luggage. Information on the permitted weight limit and contents of luggage is available on our webpage; enquiries can also be made at the Reservations Department. The company aims at safe carriage and delivery of luggage upon arrival in the same condition of luggage at the time of check-in.
However, we recognise that luggage may be mishandled and this is why specific procedures have been established to identify and repair, replace or compensate for such luggage, if this is deemed necessary.
- If your journey includes transport by more carriers, you need to contact each of them to receive information regarding their liability limits.
Applicable Regulations for Delayed or Lost Luggage
The basis for the regulations described below originates from the May 28, 1999 Montreal Convention, which came to force in the Community by Council Regulation (EC) 2027/97 (as amended by Council Regulation (EC) 880/2002) and the national legislation of member-states.
In case of delay or loss of luggage, the air carrier is liable for the damage, unless all reasonable measures were taken to avoid the damage caused or if taking such measures was not possible. Liability for delay of luggage is limited to 1,000 Special Drawing Rights (SDRs), equivalent to about €1,230.
In case of delay of luggage, the passenger must lodge a written complaint within twenty-one (21) days from the date when the luggage was placed at the passenger's disposal at the latest.
The right to damages shall be extinguished if an action is not brought within a period of two years from the date when the aircraft ought to have arrived, or from the date on which the carriage stopped. The complaint is made in written form and submitted or dispatched within the aforementioned deadlines.
- If the value of your luggage exceeds the effective liability limits, then you should fully insure it prior to flying.
Applicable RegulationsDamage for Non-checked Luggage
- The basis for the regulations described below originates from the May 28, 1999 Montreal Convention, which came to force in the Community by Council Regulation (EC) 2027/97, as amended by Council Regulation (EC) 880/2002 and the national legislation of member-states.
The acceptance of checked-in luggage or cargo without protest by the person entitled to claiming them comprises prima facie proof that the luggage was delivered in good condition.
In the event of damage, the person entitled to claiming the luggage should lodge a complaint to the air carrier immediately after discovering the damage, and, at the latest, within seven (7) days from the date of receipt in the case of checked baggage. The complaint is made in written form and submitted or dispatched within the aforementioned deadlines.
Liability for luggage delay is limited to 1,000 SDRs (Special Drawing Rights), equivalent to about €1,230.
If no complaint is lodged within the aforementioned deadlines, no action shall be filed against the air carrier, except in the case of fraud on the carrier’s part.
If the value of your luggage exceeds the effective liability limits, then you should fully insure it prior to flying.
PENDING INFO. ΙΑΤΑ
If the actual air carrier is not the same as the contractual air carrier, the passenger is entitled to lodge a complaint to or claim damages from either of them. If an air carrier’s name or code appears on the ticket, then that air carrier is the contractual air carrier.