Olympic Air - Home

FAQ's for Car Park Booking at Athens International Airport

Is there a booking fee applied for on-line bookings?
No booking fee is applied to bookings made via Olympic website 

How close to my date/time of travel can I book my parking?
You may book up to 6 months ahead of your travel date.

Can I book at short notice?
You can make a booking up to 24 hours prior to your arrival time.

What payment methods are accepted?
You may pay in cash, or by credit card. We accept the following cards: Visa, Visa Debit, MasterCard, American Express and Diners Club.

How do I confirm that my booking has been accepted?
Shortly after placing your order you will receive a Booking Confirmation Email with a Booking Reference Number and a barcode that corresponds to your booking confirming all your details. You should print this email and bring it with you to the airport. You can also view your booking by simply clicking on “Manage my Booking” at the top of the homepage. All bookings made are subject to our Terms and Conditions.

How can I contact you?
If you have any queries, you may contact us at the e-mail address info.parking@aia.gr (response time within one business day), on phone no. +30 210 35 34 260 or on fax no. +30 210 35 32 828.
Hours of operation: Monday to Friday 09:00 - 17:00.

What if I need to cancel my booking?
For those products that can be cancelled, you may proceed with the cancellation up to 24 hours prior to your scheduled departure time at no charge.
Simply click on the "Manage my Booking" button at the top of the homepage.
To manage your booking, please quote the Booking Reference Number.

What if I need to amend my booking?
You can amend your booking up to 24 hours prior to your scheduled departure time at no charge.
Simply click on the "Manage my Booking" button at the top of the homepage.
To manage your booking, please quote the Booking Reference Number.
Extension of the booked parking period can only be made if parking spaces are available for the entire duration of the desired period of extension. Should you decide to extend your online booking this will be treated as a new booking. The prices charged for the new booking will be based on spaces and products available at that point in time and may not include the same prices as offered when the initial booking was made.

Is there a charge applicable for amending/cancelling my booking?
No, there is no charge for amending or canceling your online booking.

How do I confirm that my booking has been cancelled/amended?
In the event that your booking is cancelled or amended, you will receive formal notification of the cancellation or amendment by email sent to the email address that you provided during the booking procedure.

What if I forget or lose my booking confirmation?
It is recommended to bring with you, your Booking Confirmation Email with the barcode, since you might need it in order to enter the par park. In the case, however, that you have not brought with you your Booking Confirmation Email with the barcode, you can enter the car park, given that you use the vehicle with the license plates that you confirmed in the booking. Your vehicle will be automatically recognised at the entrance of the car park.
In case the parking system does not automatically issue a ticket when you enter the car park, please ask for assistance by pressing the info button at the entrance control unit.
Alternatively you can have a new booking confirmation resent by clicking on the "Manage my Booking" button at the top of the website.

What is "Manage my Booking"?
This service enables you to amend or cancel your booking online. You can amend all your details including nominated credit card details and dates for your parking for all products.

What is "Display Previous Bookings"?
This allows you to view the recent bookings you have made. You will simply need to enter your email address and the Booking Reference Number from the last booking made.

What if I come with a vehicle different than the one confirmed in the booking?
If you are going to use a different vehicle to that detailed on your Booking Confirmation Email, you can amend these details to your booking online. Simply click on “Manage my Booking” function at the top of the website.
Yet, if you have printed and brought with you the barcode contained in your Booking Confirmation Email you will still be able to enter the car park, showing the barcode at the barcode reader at the entry barrier.

How do I provide feedback?
We are committed to the highest standards of customer care. If you would like to provide us with feedback, you may contact us at the e-mail address info.parking@aia.gr.

How do I book parking for disabled passengers and passengers with reduced mobility?
We do not differentiate the car parking product for disabled passengers and passengers with reduced mobility; thus unfortunately you cannot reserve any specific space via the online booking system. If you require help or assistance by airport staff, you may contact us at the e-mail address info.parking@aia.gr (response time within one business day), on phone no. +30 210 35 34 260 or on fax no. +30 210 35 32 828.

Hours of operation: Monday to Friday 09:00 - 17:00.

FREQUENTLY ASKED QUESTIONS

What do I do when I get to the car park?
Upon your entrance at the chosen car park:
  • Your vehicle is automatically recognized at the entrance of the car park, given that you use the vehicle with the license plates that you confirmed in the booking (ATTENTION: Do not press the button for ticket!). Alternatively, you will need to scan the barcode contained at the Booking Confirmation Email at the barcode reader at the car park entrance.
  • Take the ticket that is automatically issued.
  • Please keep the ticket with you for as long as your car remains at the airport car park.
The confirmation email you will receive gives comprehensive instructions on what to do when you arrive at the car park.

What happens when I return to the car park?
Before proceeding to your car, walk to one of the auto pay stations located at the car parking facilities with your parking ticket and pay. You may pay in cash, or by credit card. Keep your paid ticket and drive to the parking exit. Insert the ticket into the exit control unit, and the barrier gate will open.

What if I enter the car park prior to my confirmed booking time or exit the car park later than my confirmed booking time?
If you enter the car park up to 2 hours prior to your confirmed booking time and/or exit the car park later than your confirmed booking time, i.e., your Parking Period is greater than that specified in your Booking Confirmation Email (overstay), you will be charged the appropriate fee for the additional time based on the booking tariff.

What if I enter the car park later than my confirmed booking time or exit the car park earlier than my confirmed booking time?
If you enter the car park later than your confirmed booking time and/or exit the car park earlier than your confirmed booking time, i.e., your Parking Period is less than that specified in your Booking Confirmation Email (understay), you will be charged the appropriate fee for your actual parking period time based on the booking tariff.

What parking facilities are available for disabled persons and persons with reduced mobility?
Whilst each of our car parks has a number of accessible spaces available for disabled persons and persons with reduced mobility at both the Short-term (P1 & P2) and Long-term (P3) parking lots, unfortunately you cannot reserve any specific space via the online booking system.