Due to the current situation we all face, new restrictions occur every day. We would like to inform you that based on Greek Government’s decision, all our flights are suspended in our international network up until 15th of May, except the route from/to Brussels. The Federal Police has decided that all flights will arrive in and depart from the Non-Schengen terminal. Determination is to perform passport and purpose of travel control. All passengers are obliged to have a valid reason to enter Belgium and to have an official paper for this reason, otherwise they will not be allowed to enter the country. Additionally, all passengers arriving to Athens as a final destination, or transit passengers will be tested for Covid-19 within the airport. All cargo flights, sanitary flights, humanitarian, state flights, flights for emergency situations, military, Frontex flights, flights to support National System of Health (ESY) as well as repatriation flights are excluded from the suspension. Also Non European Citizens are not allowed to enter our country, except Family members of European Citizens, citizens of Senghen countries, medical staff, third-country nationals who have a long-term visa in a European country and a Schengen country government, diplomatic, military, humanitarian personnel, aircraft crews and those non-European citizens who have obtained a permit for their trip from the Greek Consulate. Finally, you are advised to check here in order to find out the regulations that apply to the country you want to travel from/to. 

Domestic flights’ travel restrictions 

Domestic flights across Greece are currently subject to restrictions. In specific, according to the respective Joint Ministerial Decision  (Gov. Gazette Bulletin Β 986/20), the air transportation of citizens across Greece, is subject to restrictions. Exempted from the restrictions are citizens travelling for vital personal or professional reasons. In particular, exemptions are allowed as follows:

1. Movement for professional purposes,  justified by employer’s attestation Type A.
2. One way movement to the individual’s permanent residence, obligatorily supported by Declaration of Residence for Special Use (available free of charge in https://www.aade.gr/bebaiosi-katoikias-eidikis-hrisis), or a copy of the individual’s Income Tax Declaration E1.

Citizens are obliged, in accordance with the Joint Ministerial Decision, to demonstrate their IDs/ Passports as well as the declaration for their movement, in print or electronic form. 

The declaration forms are available:

• at www.forma.gov.gr and filled in by the individual
• οr provided directly to the individual’s mobile phone, by sms through the special number 13033
• or in printed form / according to the sample form available in or handwritten www.forma.gov.gr.

• Passengers in transit
• Aircraft flight crew, ferry flights
• Cargo flights
• State flights
• Humanitarian flights, Sanitary Flights and Emergency flights
• Military flights
• Frontex flights

Wearing a mask or any kind of face cover is obligatory during the flight. 

All tickets that have regardless the date of issuance of the ticket or the travel date, can be rebooked online (through our website olympicair.com & aegeanair.com in the section My booking) with no rebooking fees (possible fare difference applies) and new travel date up until 27/03/2021. 

If the ticket has been booked by a travel agent, you can rebook online through our website or you can contact them as well.  

Please also see question “How many times can I change my ticket?”.

You can also find here more info for offers regarding our policy for rebooking. 

1. Tickets from all fare families (Economy: GoLight and Flex, Business Class) regardless the date of issuance of the ticket or the travel date can be rebooked online (through our website olympicair.com & aegeanair.com in the section My booking) with no rebooking fees and new travel date up until 27th of March 2021. 

If the ticket has been booked by a travel agent, you can rebook online through our website or you can contact them as well.

For more info check question “I want to rebook my ticket, what is the policy?"

2. If your flight is cancelled, please check question “What should I do if my flight is cancelled?” below for more info.  

You can also find here more info for offers regarding our policy for rebooking. 

The same no rebooking fee policy applies regardless the point of sale of your tickets.

For more info, please check question “I want to rebook my ticket, what is the policy?”. 

You can also find here more info for offers regarding our policy for rebooking. 

The no rebooking fee policy apply to bookings for all the Olympic Air and AEGEAN destinations. 

1. All tickets that have regardless the date of issuance of the ticket or the travel date, can be rebooked online (through our website olympicair.com & aegeanair.com in the section My booking) with no rebooking fees (possible fare difference applies) and new travel date up until 27/03/2021, multiple times. 

If the ticket has been booked by a travel agent, you can rebook online through our website or you can contact them as well. 

2. Flex and Business class tickets
All flex and business class tickets can be rebooked with no rebooking fees online through our website olympicair.com and aegeanair.com or through your travel agent, as per fares rules.

If you wish to change your destination you can change it, according to the rules of the fare of your ticket through our call center.

Through here you can find the flight you are interested in. In case your flight is not found that means that it has been cancelled.

Please find more info in question “What should i do when if my flight is cancelled?”.   

In these special circumstances of the COVID -19 Pandemic, multiple Governments across the world have imposed either complete flight restrictions, or travel restrictions which apply to certain people, nationalities, and/or countries recently visited. 

These extra ordinary measurements but also the uncertainty to travel during these unprecedented times, lead to many flight cancellations. 

When a flight is cancelled all passengers, who have booked through an AEGEAN point of sale (website, call center, airport) get a notification (sms or email) with the alternative options offered. For bookings through travel agents: The travel agent has been notified about the flight cancellation.

1. If there is an available flight for the same destination within the same day your booking will be automatically rescheduled to this flight, and you have to accept the change on the notification you received. 

2. If the flight that was cancelled was a direct flight from a Greek airport, and we offer an alternative flight within the same day through Athens, then your booking will be automatically rescheduled to this flight, and you have to accept the change on the notification you received. 

3. However, if you don’t agree with the above automatic reschedule or if there is no available automatic reschedule 

• you can register to receive a Credit Voucher, regardless the fare of your ticket (GoLight, Flex, Business) online through our website here. The Credit Voucher will be of the same value as the ticket purchased and can be redeemed within 18 months. Find more info in the section “About Credit Voucher" below.
• you can rebook your flight to the same destination for a future date, only through our call center or through your travel agent. Please note that we are currently receiving a high volume of calls. We apologize for any delayed response.
• you can rebook your flight to a different destination, only through our call center or through your travel agent. Please note that we are currently receiving a high volume of calls. We apologize for any delayed response.
• you can also find here more info for offers regarding our policy for rebooking.

1. If I have a ticket with two or more segments but only one of my flights has been cancelled, can I still apply for the Credit Voucher? Will I get a Credit Voucher only for the cancelled flight or for both? 

Yes you can apply. As soon as you submit your request for a Credit Voucher, subsequently your respective booking (including all segments/flights of the booking) will be cancelled, and your consent is automatically considered as given.

As long as you have at least one cancelled flight in your booking, the amount of the Credit Voucher that you will receive, will be equal to the value of all not yet flown segments of your booking, including the ones that have not been cancelled.

2. Should I fill in only one flight number in order to receive the Credit Voucher for all the segments/flights that are included under the same ticket number?

As long as there is at least one cancelled flight in your booking, you can fill in the flight number of any flight included in your booking and you will get a Credit Voucher for all the segments/flights under the same ticket number, that have not yet been used.

3. I have an infant, but by the time that I will redeem the Credit Voucher, he/she won’t be an infant anymore. How can I then use the Credit Voucher?

If your booking includes at least one adult and at least one infant/child, then you must submit one Credit Voucher application for each passenger.

The Credit Voucher for each child/infant will be incorporated to the Credit Voucher of one of the adult passengers of the booking and will be sent to him/her. This Credit Voucher can then be used for any passenger/passengers you wish, provided that the adult passenger for whom the Credit Voucher was issued, is included in the new booking.

4. I applied for the Credit Voucher, but I am not sure if I will get it. How can I check the status of my application?

You are eligible to get a Credit Voucher:
- If your ticket is booked directly via an AEGEAN or Olympic Air point of sale (aegeanair.com, olympicair.com, call center, airport ticket office), or through a travel agency (online, offline).
- If Your flight is cancelled by AEGEAN and/or Olympic Air.

We are doing our best to process all incoming Credit Voucher requests, at the earliest possible. Therefore, our aim is: to reply to you the latest, within the next 30 working days. In the unlikely occasion, that you do not hear from us within this period of time, please drop us a message here and one of our colleagues will check your request and revert to you. To assist us serve you in the best and swifter manner, please add the following title to your message: “Credit Voucher Request”. 

In case you have applied for a Credit Voucher and you are not eligible to get it, you will receive an informational email.

5. Which types of tickets are not eligible for a Credit Voucher? 

You are not eligible to apply for a Credit Voucher for the below types of tickets:
- Complimentary tickets that have been offered to passengers by AEGEAN/Olympic Air
- Award tickets that have been issued with Miles+Bonus miles redemption, Business on Board points redemption, and through Bank loyalty schemes points redemption
- Tickets that include additional services that have been purchased through redemption of Miles+Bonus miles, Business on Board points and points from Bank loyalty schemes
- Tickets that have been issued through the AEGEAN pass
- Tickets that refer to an unaccompanied minor
- Tickets for which the passenger has purchased an additional seat

6. My booking includes 4 passengers, so I have 4 passengers in one reservation number. Do I need to apply for a Credit Voucher 4 times? 

Each Credit Voucher Request regards one passenger only. If your initial booking included more than one passengers/tickets passengers/ticket, then you must submit a Credit Voucher Request for each passenger/ticket number separately.

7. My booking includes 4 passengers, so I have 4 passengers in one reservation number. Will I get one Credit Voucher?

Each Credit Voucher Request regards one passenger only. If your initial booking included more than one passenger/ticket, then you must submit a Credit Voucher Request for each passenger/ticket number separately, and you will receive separate Credit Vouchers under the names of each passenger that were included in the initial booking.

The only exemption is if in the same booking an adult and a child/infant are included. In that case, the Credit Voucher for each child/infant will be incorporated to the Credit Voucher of one of the adult passengers of the booking and will be sent to him/her. This Credit Voucher can then be used for any passenger/passengers you wish, provided that the adult passenger for whom the Credit Voucher was issued, is included in the new booking.

8. We are two passengers with one reservation number and we share a baggage. How will we get a Credit Voucher for this baggage and which passenger is eligible to use it? 

Each passenger must submit a Credit Voucher request for himself. The Credit Voucher you will receive will be of the same value as each passenger’s ticket purchased, including the value for each additional service purchased, if any. The additional services value will be credited to the Credit Voucher issued for the passenger that purchased each additional service.

Please note that specific services are excluded from Credit Voucher’s total value, more specifically: PNR on hold, Travel Insurance, Donation SOS Children’s Villages, Other non-Air services (parking, hotels, etc).

9. How will I use the Credit Voucher?

The Credit Voucher you will receive, will come with a promotional code. Then you can enter your promotional code into the "Promotional Code" field at the booking form at aegeanair.com and olympicair.com, for any flight operated by AEGEAN and/or Olympic Air, and/or for flights by other collaborating airlines (codeshare flights). within the next 18 months.

Important notes:
Each Credit Voucher can be used in more than one bookings/transactions. Thus, if the new booking is of greater value than the Credit Voucher, then this should be credited instantly, and you will be asked to pay the difference. If the booking is of lower value, then the difference will remain as a balance in your Credit Voucher and you may use it in another booking.

Also, the Credit Voucher can be used only for a booking under the name of the passenger for whom the Credit Voucher has been issued. 

10. When will I get the Credit Voucher?

We are doing our best to process all incoming Credit Voucher requests, at the earliest possible. Therefore, our aim is: to reply to you the latest, within the next 30 working days. In the unlike occasion though, that you do not hear from us within this period of time, please drop us a message here and one of our colleagues will check your request and revert to you. To assist us serve you in the best and swifter manner, please add the following title to your message: “Credit Voucher Request”.

11. If the details recorded under the Credit Voucher are incorrect can I correct it somehow?

 In case you submitted the form with wrong information, you should re-fill and re-submit it with the correct ones, here 

12. The Credit Voucher is valid for 18 months from its issuance date, but is it possible for the flight to take place after the time frame of the 18 months, provided that the booking day of the flights is within the 18 months?

The Credit Voucher is valid for bookings and flights that will take place within the next 18 months, from the date that the respective email with the promotional code was sent, only through aegeanair.com, olympicair.com and the AEGEAN app. After that time, and provided that the Credit Voucher has not been used in full or at all, you are eligible to request refund of the (remaining) unused amount paid for your initial booking.

13. If the ticket has been voluntary rebooked with rebooking fees from the passenger, will the amount of the rebooking fees also be calculated in the total amount of the Credit Voucher that I will receive?

No, rebooking fees or other penalties (such as service fees, name change penalty etc), are excluded from Credit Voucher’s total value

14. Until when can passengers submit a request for a Credit Voucher?

Credit Vouchers must be requested within 6 months from the date of the flight that was cancelled.

All notifications are being send in waves to the passengers of a flight that has been cancelled, in the personal data you have provided during the booking (mobile number or email), so that is why not all passengers are informed at the same time. If you can’t find your flight here, then your flight is cancelled.

For further info please check question “What should I do if my flight is cancelled?”. 

If you wish to cancel your booking even though your flight is operating, you can proceed with the cancellation, through our call center according to the fare rules of your ticket. 

For all the flights up to 31st of May all the seats are offered with no charge.

If you wish to change your seat with aircraft after boarding, you are advised to contact our cabin crew. 

• For all the Silver and Gold members of our Miles+Bonus loyalty program whose tier expires from 31/03/2020, their tier will be extended for 6 months. Every member will have 18 months available - instead of 12 - in order to reach the rules, needed for their tier retain.
  If, for example, a Silver or Gold member’s tier expires on 30/11/2020, the new tier expiration date will be on 30/05/2021. Therefore, the period for the member to meet the criteria for tier retain will be 18 months, and specifically from 31/11/2019 until 29/05/2021.
• For all the Silver and Gold members who have already accrued the requested number of miles for their tier retain, their tier is secured for 12 months post the extended tier expiration date. For example, a Silver or Gold member, whose tier expires on 30/11/2020 and is extended for 30/05/2021 and has accrued the requested number of miles for tier retain, his tier is secured until 30/05/2022. 
• For all Silver and Gold members that have already secured their tier up until 2022, no extension of tier duration will take place.

The digital membership card in Miles+Bonus account, is updated with the new expiration date of the members’ tier. Every member can check it by logging in to Miles+Bonus account in olympicair.com / aegeanair.com or through AEGEAN app. We are not going to send out new membership cards for this extension period. However, if anyone wishes to print their membership card, they can do so in their Miles+Bonus account through olympicair.com / aegeanair.com or through Aegean App by selecting “Reissue my card”.

Apart from their tier, complimentary tier coupons are extended for 6 months as well.

After the end of the 18 months, the requested period for the member to meet all the necessary criteria will be again 12 months. 

For all members that will be upgraded after 31/03/2020, their tier duration will be 12 months and no extension will take place.

The miles, that have been purchased by members for their tier retain, will continue to count in the total miles requested during the 18 - month extended tier duration.

On the 30/03/2020 we will restore and extend for 6 months the tier for all members meeting the following criteria: 

• For all Silver members that haven’t managed to retain their tier from 11/03/2020 until 30/03/2020 and had accrued at least 6,000 tier miles, with at least 2 Olympic Air or AEGEAN flights, or 14,000 tier miles, regardless of the number of flights.
• For all Gold members that haven’t managed to retain their tier from 11/03/2020 until 30/03/2020 and had accrued at least 9,000 tier miles, with at least 4 Olympic Air or AEGEAN flights, or 21,000 tier miles, regardless of the number of flights.

For flights that have been cancelled, and the tickets had been purchased via award miles, we refund the members the respective miles, as well as the amount of the taxes paid.

The member can proceed with the refund by contacting our call center (+30 210 6261000).

Olympic Air and AEGEAN have already incorporated within its Aircraft Maintenance Manual guidelines, best practices and recommendations of EASA, WHO, ICAO and IATA with regards to specific aircraft interior cleaning procedures for both regular and periodic cleaning and disinfection of their aircraft in order to achieving high standards of hygiene and sanitation, to protect travellers and crews engaged in air transport.

Following the current developments regarding the spread of the coronavirus the company has already amplified standard aircraft cleaning procedures between all its flights, in all stations in Greece and abroad, both during the day and after the completion of flights at night.

In addition, Olympic Air and AEGEAN have already set up a process for disinfection with a specialized disinfection company in cases where a possible affected passenger is reported by National Public Health Organization (NPHO). 

Similar are the procedures followed by our partners for the cleaning of our lounges.

Olympic Air and AEGEAN are already compliant with sectoral legislation applied for hygiene and sanitation and incorporate best practices for the health, hygiene and safety of our crew and passengers.

Following the current developments regarding the spread of the coronavirus the company following relevant guidelines from National Public Health Organization (NPHO) has developed as a precautionary measure, a home-restriction procedure for selected crews which may be activated upon guidance by the competent authorities. The company is in communication with relevant authorities regarding the coronavirus (Covid-19), in order to receive all necessary guidelines with regards to both precautionary or reactive measures.

For any further information, please contact National Public Health Organization (HCDCP, Τ: 210 5212000) and General Secretariat for Civil Protection.

National Public Health Organization HCDCP
World Health Organization (WHO)
WHO Video
European Centre for Disease Prevention and Control (ECDC)